Your client account
From your first request we open a client account in your name. It records your contacts, your preferred language, your delivery addresses (building and room), your billing and purchase-order references, and the columns your laboratory uses, with the methods they serve. You can ask us to update it at any time.
Your purchase history
Every order is recorded in your account: part number, description, quantity, lot number, order and delivery dates. Ask for your purchase history with the form below and we send it the next business day, ready for budgeting, audits or re-ordering.
Re-order in one step
Quote your previous order number or lot number and we re-issue the same part in the same configuration. Standing orders for columns you use regularly can be set up on your account.
Certificates of Analysis by batch
A Certificate of Analysis accompanies every batch, transmitted unaltered from the manufacturer. We keep a copy of every certificate we ship: give us the lot number and we send it again the same or next business day.
Choose and test before you buy
Tell us which columns you run now. We identify the equivalent phase by USP classification and supply up to three evaluation columns at no charge, so your analysts can test them on your own instruments and methods.
Ordering and delivery
Orders are confirmed in writing within three business days with the delivery date. Columns ship by express air within 7 to 10 business days and are delivered duty paid to your door, anywhere in Canada, with tracking.
Technical support
Your account manager and our Chief Technology Officer help with installation, conditioning, method transfer and troubleshooting, by telephone, video conference or on site. E-mails to support@coolearthpro.com are acknowledged within one business day; routine questions are answered within two.
Warranty
Every product is warranted for 12 months from delivery to meet its published specification. Send us the lot number and your chromatogram; we acknowledge within one business day and decide within ten. You choose a replacement or a full credit, and you never pay to return a product.
Your language
We serve you in English or French, at your choice, from the first quotation to the last warranty letter. Tell us once; we record it in your account.
Your contacts
Louis Parrot
Account Manager, Québec and Eastern Canada
514-578-9453 · lparrot@coolearthpro.com
Marc-André Ménard
Account Manager, Ontario and Western Canada
450-531-2275 · menardma@coolearthpro.com
Marie-Bernard Poulin, P.Eng.
Chief Technology Officer
support@coolearthpro.com
Customer service
Orders, delivery follow-up, documents
support@coolearthpro.com
Our brochure
Six pages: the 44 bonded phases, the quality system, the comparative studies and how to start an evaluation.
Client request
Ask for your purchase history, a certificate by lot number, a re-order or a document. We answer within one business day.